Thank you for choosing hâl:hab! We are delighted to provide you with a seamless and timely shipping experience. Below are the details of our shipping and delivery process:
Upon receiving your order, we strive to process and prepare it for shipment within 2 business days. During peak seasons or special promotions, processing times may be subject to slight variations, but we always prioritize prompt service.
We partner with reliable shipping carriers to ensure your order reaches you safely and efficiently. The available shipping methods will be displayed at checkout, allowing you to choose the one that best suits your preferences and delivery timeline.
The estimated delivery time will depend on your location and the chosen shipping method. As a general guideline, domestic deliveries typically take 3 to 5 business days, while international orders may take 7 to 14 business days to arrive. Please note that unforeseen circumstances such as customs clearance or extreme weather conditions in your region may impact delivery times, for which we kindly ask for your understanding.
To keep you informed and updated on the status of your order, we provide tracking information as soon as your package is shipped. You will receive an email or text message with the tracking number and a link to the carrier’s website, enabling you to track your package’s journey until it reaches your doorstep.
hâl:hab is committed to serving customers worldwide. For international orders, please be aware that additional customs duties, taxes, or fees may be applied by your country’s customs office. These charges are beyond our control and are the responsibility of the recipient. We recommend contacting your local customs office to understand any potential fees or restrictions before placing an international order.
If you encounter any issues with tracking your order or have questions about our shipping process, please feel free to reach out to our dedicated customer support team at [email protected] . We are here to assist you and ensure your hâl:hab experience is nothing short of exceptional.
Warranty & Repairs:
We stand behind the durability and workmanship of our products. If you encounter any defects or issues with your purchase, please reach out to our customer support team within 5 days of receiving your order. We will do our best to repair the item for you, ensuring it meets our high standards. Your satisfaction is of utmost importance to us, and we are committed to resolving any concerns you may have.
Returns & Exchange Eligibility:
If you are not entirely satisfied with your purchase or wish to exchange it for a different item, you may request a return or exchange within 5 days from the delivery date. To be eligible for a return or exchange, the product must be unused, in its original condition, and accompanied by the proof of purchase (order confirmation or receipt).
Return & Exchange Process:
To initiate a return or exchange, please contact our customer support team at [email protected] . Our dedicated team will guide you through the process and provide you with a return shipping label for your convenience. Please ensure the item is securely packaged to prevent damage during transit.
Refunds & Processing Time:
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund or exchange. If approved, refunds will be processed to the original payment method used for the purchase. Please allow 7 days for the refund to reflect in your account, as processing times may vary depending on your bank or payment provider.
Damaged or Defective Items:
If your order arrives damaged or with a defect, we sincerely apologize for the inconvenience. Please contact us immediately, and we will work diligently to resolve the issue for you. To facilitate the process, kindly provide clear images of the damaged or defective item when contacting our customer support team.
Shipping Costs:
Unless the return is due to a defective or damaged item, the cost of return shipping will be the customer’s responsibility. Original shipping charges are non-refundable.
How Long Will It Take To Receive My Order?
Delivery time depends on your location and shipping method. Domestic deliveries typically take 3-5 business days, while international orders may take 7-14 business days. Processing time is 2 business days.
What Is The Process To Return An Item If I Am Not Satisfied?
Contact our customer support within 5 days of delivery. We’ll guide you through the return process and provide a return shipping label if needed. Once we receive and inspect the item, we’ll process the refund.
How Can I Track My Order?
You will receive a tracking number and a link to the carrier’s website via email/text once your order is shipped. Use the tracking number on the carrier’s website to track your order’s status and estimated delivery date.
What Payment Methods Do You Accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), and other secure online payment options.
Where Are Your Products Made?
Our products are proudly made in Turkey. We work closely with skilled artisans and women from various regions in Turkey, including Thrace, to produce our exquisite items. By supporting local communities and artisans, we aim to celebrate the rich heritage and craftsmanship that Turkey has to offer. Each product is crafted with love and dedication, embodying the essence of Turkish artistry and culture.
